Home / Customer Complaints Procedure
Customer care
We want every customer to be happy with our work and our service. If something has gone wrong, tell us, and we will take it seriously and respond clearly.
This page explains how to raise a complaint with H&R Energy Solutions Ltd, and where to go for a complaint about finance. Choose the option that matches your complaint below.
If your complaint is about the installation, the products, or the service you received from us, contact us using the details on this page. We will acknowledge your complaint and tell you how we will handle it.
If your complaint relates to your finance agreement itself, including its terms, payments, how the finance was explained to you, or how it is administered, please contact the lender directly.
For a Hometree Solar Plan, contact Hometree Finance, a trading name of HTG Finance Limited, at hello@hometreefinance.co.uk.
Your finance agreement names the lender. If you are unsure which lender your agreement is with, contact us and we will confirm it, give you their complaints details, and where appropriate forward your complaint to them and let you know that we have done so.
Contact Hometree Finance directly at hello@hometreefinance.co.uk.
Contact us at info@hnrenergy.co.uk or on the numbers below, and we will confirm the correct lender for you.
How it works
Contact us by email, phone or post with your name, your property address and a short description of the problem.
We will acknowledge your complaint and let you know how we will handle it.
We will look into your complaint and get back to you with our response. If it relates to finance, we will point you to the lender where needed.
Use any of the details here. Please include your name, your property address and a description of the complaint, so we can help you quickly.
If you are unhappy with the outcome of your complaint, or you have not received a final response within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The service is free and independent. Find out more at financial-ombudsman.org.uk.
H&R Energy Solutions Ltd (Financial Services Register No. 1056948) is an Introducer Appointed Representative of Hometree Finance, a trading name of HTG Finance Limited (Financial Services Register No. 825534). HTG Finance Limited is authorised and regulated by the Financial Conduct Authority. The lender providing your finance will be named on your credit agreement.
Company No. SC597474. VAT No. 340319923. Registered address: Unit 4 3 Siding Ln, Glasgow, Scotland, G5 0DZ.
